Do I need to go to a Dealer for Factory Maintenance?
No, as long as you keep a record of the maintenance, the Factory Warranty will be honored.
Do you work on Imports like BMW, Mercedes, Lexus, & Volvo?
Yes, we have certified technicians capable of working on all import and domestic cars.
Should I choose the Regular Oil change or the Synthetic Blend?
Both will service most cars needs. The only difference is the amount of time between them. Regular oil changes are generally 3 months or every 3000 miles & the Synthetic Blend is about 6 months or every 5000 miles.
What does a Maryland State Inspection check?
Maryland has a very strict inspection process which involves dozens of checks from brakes, tires, front end, lights, windshield, Basically, it covers the safety of the car. MSI does not look at the transmission.
What if my car fails State Inspection?
If your car fails inspection, you have 30 days or 1000 miles to get the repairs done or another inspection will have to be done.
Do you repair everything on a car?
That’s why part of our name is “Total Car Care“. Everything but body frame repairs.
Do you sell used tires?
No because we believe our tire prices are so affordable, there’s no need to buy used.
What are your payment options?
We take Visa, Mastercard, Discover, Am. Express, personal checks, and cash. We also offer a 90 days same as cash credit for those who would like to pay off their bill in a few payments.
How does your tire prices compare with other stores?
Make sure you compare apples to apples. Our tire prices are “Out the door”, we do not add all the ‘extras’ like other places for valve stems, mount & balance. Others places may look like they have cheap tires, but then they add as much as $25.00 a tire for these fees. We don’t do that! **We also give FREE flat repairs for tires we sold to you.
Do I need to make an appointment?
You may, if you like, make an appointment, but it’s not mandatory. It does give us a better idea of how quickly you would like your car finished and seems to help customers manage their time more easily. Walk-ins are always welcome but may have a short wait.
How long does it take?
Generally, we like to have your car back to you the same day of service, it is best to drop your car off in the morning and pick it up in the evening. You are welcome to come in and wait in our waiting area. We have comfortable massage chairs, free coffee and High Speed Internet.
Do you use quality parts?
Yes, we like to use name brand parts such as AC Delco, Federated, as well as Jasper Engines and Transmissions. These suppliers have built their business on quality & the best warrantees, but we do have other options to work within everyone price range.